Résumé

Professional experience

Amazon.com - Austin, TX

UX Design Manager, Confidential Project | June 2022 - June 2023

• hired, managed, and led a team of 3 designers, 1 researcher, and 1 content writer for a secret flagship product

UX Design Manager, Amazon Business | May 2021 - June 2022

• directly managed and developed 4+ employees and interns

• owned creative direction and design strategy for a range of products and services in eProcurement and account management

• led design workshops for cross-functional teams

• regularly interviewed candidates for design and research positions across Amazon

Senior UX Designer, Amazon Business | Feb 2019 - May 2021

• owned UX across multiple products and services that enable organizations to optimize their procurement processes

• implemented cross-functional, design-led processes that significantly optimized collaboration to deliver customer-focused solutions at scale

Senior UX Designer, Last Mile | March 2017 - Feb 2019

• contributed to research, strategy, and design for Last Mile delivery logistics, particularly through the Amazon Flex gig-economy program

• improved support center experiences for Amazon agents handling driver issues, from program onboarding to end-to-end package delivery

Rackspace - Austin, TX

Senior UX Design Lead | Dec 2015 - March 2017

• designed workflows and strategies across public, private, dedicated, and hybrid clouds, specifically around infrastructure management

• led a design team of 4 focused on internal and customer ticketing experiences across web & mobile

IBM Design - Austin, TX

UX Designer | June 2013 - Nov 2015

• created/conducted generative & evaluative research plans

• conceptualized product visions with advanced prototypes & workflows

• taught Design Thinking workshops to internal product teams & new hires

• assisted recruiting by conducting phones screens, moderating design challenges, and 1:1 on-site interviewing of candidates

Blackbaud - Charleston, SC

Interaction Design Intern | Summer 2012

• conducted a comprehensive heuristic evaluation of major CRM platform and delivered/presented a variety of UX improvements to senior leadership

Tools

• Figma

• Sketch

• Adobe Creative Suite

• Axure RP

• HTML/CSS

• Paper & Pencils

For funsies

• Music Arranging

• Music Performance

• Power lifting

• Brazilian Jiu Jitsu

• Basketball

• Ping Pong

• Outdoor activities

• Video Games

• Movies/TV

• Texas BBQ

• Laughing